budaya Platform Privacy Notice

This page describes what we collect when you use budaya and how we keep that data protected. We collect personal information only when you create an account, deposit funds, or contact our support team. We do not sell your data to third parties, and we encrypt sensitive information such as payment details and account credentials.

Our privacy practices comply with applicable data protection standards in the jurisdictions where we operate. When you use budaya to place selections on Liga 1, Piala AFF, or Champions League, play live-dealer tables, or use slot games, we track your account activity to prevent fraud and comply with legal obligations. This notice explains what we collect, why, and how you can access or delete your information.

If you have questions about your data or how we handle it, contact our support team via in-app chat or email. We respond to data requests within the timeframe required by applicable law.

What we collect on budaya

We collect information in three categories. Account information includes your name, email address, phone number, and date of birth. Payment information includes the bank account or mobile wallet details you provide when depositing or withdrawing—for example, your OVO account number, e-wallet ID, mobile banking code, or local payment virtual account reference. We do not store your full credit card number or bank password; we only retain the reference needed to process your transactions via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

Activity information includes your login history, selections you place on Liga 1 or Piala AFF, games you play, your account balance, and your withdrawal requests. We also collect IP address and device information (such as browser type and operating system) to detect unusual account access and prevent fraud. We do not track your activity outside budaya or sell browsing data to advertisers.

How we use your data

We use your data for five main purposes. First, we operate your account—storing your balance, processing deposits and withdrawals, and tracking your activity. Second, we prevent fraud and security threats by detecting unusual patterns, such as rapid large withdrawals or account access from multiple countries in short timeframes. Third, we comply with legal obligations by keeping records of your account and transactions subject to applicable law.

Fourth, we contact you about account changes, payment issues, or security alerts—for example, if we flag suspicious activity, we may email you to confirm it was authorized. Fifth, we improve our platform by analyzing how users interact with Liga 1, Piala AFF, live-dealer tables, and slot games so we can fix bugs and make features more usable. We do not use your data for marketing or sell it to third parties.

Third-party processors and data location

We use third-party processors to handle specific functions. Our payment processor manages deposits and withdrawals from mobile banking, local payment, online payment, and other payment methods. Our email provider sends account notifications and support responses. Our hosting provider operates our servers. These processors only access the data they need to perform their function—for example, our payment processor sees your payment details, but our hosting provider does not.

Our servers may sit outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, or Medan, your data may be transmitted to and stored on servers in other countries. You consent to this data transfer by using budaya. We require our processors to maintain the same security standards we apply internally, and we audit their practices annually.

Your rights and data requests

You have the right to access your data, correct inaccuracies, and request deletion of your account. If you want to see what information we hold about you, contact our support team with your account email and we will provide a copy within the timeframe required by applicable law. If you notice an error in your account information—such as a misspelled name or incorrect phone number—we can correct it within a few hours.

If you want to delete your budaya account, we can close it and remove your personal data from active systems after a retention period. Some information (such as transaction records) may be kept longer to comply with legal obligations, but your account will be inaccessible and we will not use your data for any purpose. Contact our support team to request account deletion; we respond within business hours.

Cookies and local storage

budaya uses cookies and local storage to remember your login session and your preferences—such as your preferred currency or language setting. These are not tracking cookies; they help you stay logged in so you do not have to re-enter your password every time you visit. You can disable cookies in your browser settings, but doing so may make budaya less convenient to use.

We do not use cookies to track you across other websites or share cookie data with advertisers. Our cookies expire when you log out, so we do not retain session information after you close budaya.

Policy changes and contact

We may update this privacy notice if our practices change or if we introduce new features on budaya. We will notify you of material changes by email or in-app notification. Your continued use of budaya after a change means you accept the updated policy.

If you have questions about how we handle your data, contact our support team via the in-app chat (available during business hours) or email us directly. We aim to respond to privacy inquiries within a few hours. If you believe we have mishandled your data or violated applicable law, you may also contact your local data protection authority.

budaya services are available only where local law permits. Your use of budaya constitutes your agreement to this privacy notice. If you do not accept our data practices, you may close your account and request deletion of your information.

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